Shipping policy

PROCESSING TIME
(KH)ÁNDēLAE candles are hand-poured and prepared in small batches. Orders are processed within 2–5 business days, excluding weekends and holidays.
Processing time is the time required to prepare your order. It does not include the carrier’s estimated delivery time.
SHIPPING RATES
Available shipping methods and applicable shipping and handling charges are calculated at checkout based on the delivery destination and available carrier service.
FREE-SHIPPING OFFERS
Customers who subscribe through our email sign-up may receive a promotional free-shipping offer. Any offer must be redeemed according to the instructions and conditions displayed when it is issued. Free shipping cannot be added retroactively after an order has been placed.
DELIVERY
Delivery estimates are provided by the shipping carrier and are not guaranteed. (KH)ÁNDēLAE is not responsible for delays caused by the carrier, severe weather, holidays, service interruptions, or circumstances outside our reasonable control.
Please confirm that your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or been shipped.
DAMAGED PACKAGES
If your candle arrives damaged, contact us within 24 hours of confirmed delivery. Include your order number and clear photographs of the candle, shipping box, interior packaging, and shipping label. Please refer to our Return and Damage Policy for complete replacement requirements.
LOST OR MISSING PACKAGES
If tracking shows unusual delays or indicates that your package was delivered but you cannot locate it, please contact the shipping carrier and reach out to(KH)ÁNDēLAE through our Contact page. We will help review the available tracking information and determine the appropriate next steps.