Refund policy

All (KH)ÁNDēLAE candle sales are final. Because our candles are handcrafted in small batches, we do not accept returns or exchanges for fragrance preference, change of mind, or products that have been burned or used.
Please review product descriptions and scent notes carefully before purchasing. If you need help choosing a fragrance, visit our Find Your Scent page before placing your order.
DAMAGED ORDERS
If your candle arrives damaged, please contact us within 24 hours of confirmed delivery through our Contact page.
Include:
• Your name and order number
• Clear photographs of the damaged candle
• Photographs of the shipping box and interior packaging
• A photograph of the shipping label
Approved damage claims will receive a replacement of the same product and size, subject to availability. Please retain the damaged product and all original packaging until your claim has been reviewed, as the shipping carrier may require additional documentation.
Damage reported more than 24 hours after confirmed delivery might not qualify for replacement.
We do not provide refunds for damaged candles when a replacement can be issued. This policy does not limit any rights available to you under applicable law.